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Privacy Policy

Trent Apothecary is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

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This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

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We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.

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If you don’t want us to process your data anymore, please contact us at support@trentapothecary.com.

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect the Information?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

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  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store,share,disclose the information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Cookie Policy

A cookie is a piece of data sent from a website and stored on your computer’s hard drive. When you use the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity.

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In order to be able to purchase online, you need to have your cookies enabled.

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Our cookies do not store information such as your name, address or payment details. However, cookies allow us to access this information once you are logged into your account.

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trentapothecary.com uses cookies for many reasons:

  • To identify you automatically when you sign in to our website

  • To remember your preferences and your activity in the past (like items added in your shopping basket)

  • To allow you to share products and information with social networks

  • To improve the use of the website, the content and services

  • To offer you the best customer experience

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