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Shipping & Returns
SHIPPING POLICY
Our shipping costs are determined by the weight of the package, and are set by the carriers. As such they are subject to change, but as a rough guide, the following charges are indicative of the costs.
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Less than 1kgs - £4
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1-2kgs - £5.00
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2-10kgs - £6.00
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+10kgs - £8.00
Free shipping for all UK retail orders above £50*
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We aim to process all orders by the end following working day, but there may be occasions where this takes longer. Items will be dispatched on a 1-2 day delivery. A confirmation Email will be sent to the Email address submitted with the order.
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All items are shipped in an internal box with an shipping box solid reinforced with packing material to mitigate the risk of any damages. However should any items be received with any damage please contact us as soon as possible in accordance with our return and exchange policy.
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We may at times re-use external packaging from supplies we have received to reduce costs and recycle material.
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RETURN & EXCHANGE POLICY
Please find below details of our returns policy. Details of your full consumer rights can be found in our Terms and Conditions page.
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When you buy goods from our website or by telephone, a contract is formed, under the consumer contracts regulations 2013, in which you have time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or mis-described then you have additional rights - see below.
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1. You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.
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2. Your right to cancel ends 14 calendar days from the the day following:
(a) The day your receive your order, or
(b) The day you receive the last of your order when it's delivered in instalments.
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3. To cancel, you must inform us of your wishes in an email to support@trentapothecary.com.
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4. If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.
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5. We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction. If goods are faulty, mis-described or have been damaged in transit then please send us an email to support@trentapothecary.com telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.
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6. Where goods are faulty or have been mis-described then you have a short-term right to reject them for a full refund or ask us to send you a replacement as you prefer.
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7. All refunds will be made using the same method of payment as used when ordering.